Request an anti-social behaviour case review

Victims of persistent anti-social behaviour (ASB) reported to any of the partner agencies can request a multi-agency case review where a local threshold is met.

ASB victims can be individuals, businesses or community groups, while family members, carers, MPs, councillors or other professionals can make a request on the victim’s behalf if they have their consent.

Case reviews require a joined-up approach from multiple partners, including:

• the police
• a local authority
• an integrated care board
• any registered providers of social housing that are aware of the issue

Reviews may be held to see what, if anything else, can be done to find a solution to persistent or ongoing ASB issues.

Case reviews cannot be used to report incidents of anti-social behaviour, nor are they a complaints procedure.

Case review process

When an ASB case review is requested, partner agencies must decide whether the threshold has been met and communicate this to the applicant.

1. Step 1 : Sharing of personal data Hide Show

   When a victim requests a case review, they must understand and agree to sharing their personal information with the partner agencies.

   Sharing this information, including names and addresses, enables the partner agencies to identify contacts and evaluate past interactions.

   Applicants, who have consent to make a request on the victim’s behalf, must also agree to share – and understand they are sharing – their personal data and the victim’s information.

   Without this consent, an ASB case review cannot take place. For more details, read our information sharing policy.

2. Step 2 : Case review threshold Hide Show

   For your case to be eligible for review:

   • at least three ASB incidents must have been reported within a six-month period to either:
     • the police
     • the local authority
     • an integrated care board
     • any registered social housing provider
   • each ASB incident has been reported within one month of them occurring (each incident will only be counted once – even if it has been reported to multiple agencies)

3. Step 3 : Request a case review Hide Show

   You can make a request to the police:

   • online – fill in our request a review of ongoing anti-social behaviour form
   • in person – at your local police station
   • by post – write to your local ASB team

4. Step 4 : Potential outcomes Hide Show

   Successful requests

   If the threshold has been met, you will either be invited to:

   • attend the case review
   • give an impact statement

   Then, a multi-agency meeting will be convened to:

   • consider the impact on the victim
   • review the actions taken to date
   • agree an action plan for tackling the ASB going forwards

   Unsuccessful requests

   If a request does not meet this threshold, the case review will not be progressed unless there are additional circumstances which add to the level of impact or risk to the victims.

   The decision, and the reasons why, will be relayed to the applicant, who will also receive information on how to appeal.

Publishing data

Cerwyn to send links to partner agencies’ data. Once we have those, we will send them to Jamie Small in FOI. Ask to create an annual PDF which will go on the Proactive responses page.

Related information

You can get help and advice from organisations such as:

• ASB Help
• Resolve
• Victim Support