101 switchboard operator
Working in a busy and dynamic environment, 101 switchboard operators work alongside emergency call handlers and dispatchers to support those in need.
101 switchboard operators are often the first contact a member of the public has with the police.
What does a 101 switchboard operator do?
A 101 switchboard operator:
- answers non-emergency calls from members of the public
- answers one call at a time using multiple systems
- determines an appropriate course of action for each call. This could be transferring the call to a call handler, internal department or officer and may include signposting the member of the public to an external agency where appropriate
- provides excellent customer service as a first point of contact for the public
What skills do I need?
101 switchboard operators need to:
- be active listeners, noting key details of the call
- remain calm and make decisions clearly under pressure
- reassure callers and provide the best guidance for their situation
Find out what happens once you have applied to work in our Communications Centre.
Why work for us?
We offer a rewarding career with an opportunity to make a real difference to your community. You will also benefit from flexible working, access to fitness facilities, free parking and career development opportunities.
Find out why you should work for us.