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101 call wait times

Date of request: 12 June 2023
Reference: 772/23

Request

Details of the call waiting times for the past 3 months for all calls to 101 that are placed in a queue by a call handler for the reporting of general incidents between 6pm and 11pm on Mondays, Tuesdays, and Wednesdays.

Response

For details on the call waiting times for the past 3 months for all calls to 101 that are transferred to a caller handler by switchboard, please see the table below.

 

Call Handling 2023
Month 101 Median Wait Time (mins)
June 11
May 8
April 9

 

The information contained within the table is for calls made between 6pm and 11pm on Mondays, Tuesdays, and Wednesdays.

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